We are committed to protecting the privacy of Patients and Users that provide Personal Information to us, while using the Service. This Privacy Policy (the “Privacy Policy”) explains how we collect, protect, use and share personal information.

 

Your use of the Service is at all times subject to Gigimot’s Terms of Service, which incorporates this Privacy Policy by reference. Any capitalized terms used in this Privacy Policy without definitions have the definitions given to them in the Terms of Service.

 

If You have any questions about our Privacy Policy, don’t hesitate to get in touch with us at support@gigimot.com.

 

If You don’t want to read the long and boring text, here’s a summary of the Privacy Policy:

 

• What information we collect for You to use the Service;
• We do not sell Your information. Period;
• You have the right to deactivate Your account and delete all information;

 

There are six sections to this Privacy Policy:

 

• General Policy;
• Account Owner and Team Members who are using the Service;
• Patient who engages with a User using the Service;
• Guest who is browsing the Service;
• Additional terms;
• Disclosure terms.

 

We use Your Registration Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

 

Definitions

 

Regardless of how You use the Service, this section defines certain terms that are used throughout this Privacy Policy.

 

For the purposes of this Privacy Policy:

 

• Booking Link is the unique URL (web address) that allows Patients to book appointments with You.
• Cookies are small and harmless files that are placed on Your computer, mobile device or any other device by a website, containing (among other things) the details of Your browsing history and/or connection information when using the Service.
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Electronic Health Record (EHR) means any health-related information as defined by applicable law.
• Patient(s) means Your customers, clients, or patients.
• Registration Data is any information that relates to an identified or identifiable individual.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit, requestor IP address).
• Users means both Account Owners and Team Members.
• You means the Account Owner or Team Member accessing or using the Service. You must be at least 18 years of age in order to use the Service.

 

1. General Policy

 

Usage Data. Usage Data is collected automatically when accessing the Service and visiting this Website.

 

Usage Data may include information such as Your Device’s Internet Protocol address, browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. However, this Usage Data is de-identified and anonymized and not linked to a particular data. As such, it is not considered personal information; it is incidental to providing the Service.

 

When You access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers, and other diagnostic data.

 

We may also collect information that Your browser sends whenever You visit this Website or when You access the Service by or through a mobile device.

 

Cookies. We use Cookies and similar tracking technology like Google Analytics to reach the behavior and activity on the Service and store certain information to enhance and improve Your experience while using the Service.

 

Stripe. We use a third-party payment processor, Stripe, to process all payments made by You through the Service. Gigimot does not store credit card details and instead relies on Stripe for this. We obtain limited information from Stripe such as the last four digits, the country of issuance and the expiration date. The processing of such data by Stripe is covered by their privacy policy which may be viewed here.

 

Stripe’s services in Europe are provided by a Stripe affiliate, Stripe Payments Europe Limited, an entity located in Ireland. In providing its payment processing services, Stripe Payments Europe Limited transfers personal data to Stripe, Inc. in the US. For further information about the safeguards used when Your information is transferred outside the European Economic Area, see the section of Stripe’s privacy policy entitled “International Data Transfers”.

 

Electronic Health Records. Whenever the Patient books an appointment with You, Patient’s data is stored inside the Client Registry under Your Account. Inside the Client Registry, You can modify Patient information and add progress notes under each appointment date. Only You have access to such information.

 

Any health or other sensitive information You store is encrypted over a secure channel using the SSL Internet protocol.

 

2. Provider Policy

 

When You create an Account, we will ask You to provide us with certain Registration Data that can be used to contact or identify You. Such information includes:

 

• Email address
• First name and last name
• Mobile number
• Country

 

By using the Service, You allow is to contact You by email regarding Service features, changes, maintenance, and other products that may be introduced from time-to-time.

 

Payment Information. When creating an account with us, You will be asked to either connect Your existing Stripe account, or setup a new Stripe account. It is needed if You want to receive payments from Patients. You can setup a Stripe account inside Gigimot.

 

When the Patient books an appointment with You, the Patient will be re-directed to a checkout page asking to provide their name, email address and credit/debit card details. All credit/debit card transactions are handled by Stripe. Gigimot does not store any information entered in the payment screen. For more information, please visit Stripe.

 

3. Patient Policy

 

The Patient does not need an account in order to use the Service. The Patient cannot create an account.

 

When you receive the Booking Link from your therapist, or tap on the such Booking Link, and you wish to book an appointment with a therapist, you will be re-directed to a calendar page first to choose the right service, date and time, and then you will be re-directed to the checkout page asking you to provide:

 

• Your full name
• email address
• credit/debit card details (only when the appointment is not defined as Free)

 

All credit/debit card transactions are handled by Stripe.

 

The information you enter when booking an appointment with your therapist (full name, email address) will be stored in the Client Registry of that therapist inside Gigimot. Gigimot does not have access to your personal information. Only your therapist has such access.

 

Cancellation and Refunds. As a Patient you may cancel your appointment with your therapist in accordance with the cancellation policy provided by your therapist.

 

Any refunds claims should be address to your therapist.

 

4. Guest Policy

 

This policy applies if you are browsing the Gigimot website not as a User:

 

• We use cookies and track you for various reasons that include providing a better browsing experience. We are using tools and services like Google Analytics, Facebook Pixels, and others. The data is anonymous, and it is not stored by the Service.
• no Data is collected or requested unless you start using the Service.

 

5. Additional Terms

 

Gigimot may use Registration Data for the following:

 

• To provide You with our Service, including to monitor the usage of our Service.
• To manage the Personal Data You provide to give You access to different functionalities of the Service.
• To contact You by email, telephone calls, or other equivalent forms of electronic communication, such as an application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
• To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that You have already purchased or enquired about unless You have opted not to receive such information.

 

6. Disclosure of Your Registration Data

 

We may disclose Your Registration Data in the good faith belief that such action is necessary to:

 

• Comply with a legal obligation
• Protect and defend the rights or property of Gigimot
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect Patients and/or Users
• Protect against legal liability

 

Legal Requirements. We may share or disclose certain information if we believe in good faith that doing so is necessary or appropriate in order to comply with any law enforcement, legal, or regulatory process. Examples of this may include responding to a warrant, subpoena or any other applicable laws and regulations.

 

Business Transfers. We may share or disclose certain information, in connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

 

Changes to this Policy. We may change this Privacy Policy from time to time, in which case an up to date version will be available via Gigimot website. A notice of change will be sent to Your email address.